Help
The questions people hit, each with the way out. Updated November 4, 2026.
Every wall and floor draws black, the sky looks right, and the cards in the library look right.
Close the app from the app switcher, then open it again. The scene draws lit.
The cause: the app sat open in the background for days. The phone takes the app’s graphics memory, and the scene editor keeps drawing with pictures that are gone. The next update rebuilds them when the app comes forward.
Applause, stars, sharing and reports need an account. Everything else works without one: modeling, painting, animation, scenes, exports, and browsing the community.
Sign in with Apple, Google or an email address. The community is for people 13 and older.
The free plan saves 5 figs, 3 scenes, 5 patterns and 2 clips. Nothing you made is removed.
Starter models, pieces from Today’s downloads, saved parts and stickers, and Learn projects do not count.
Plus removes the limits and the watermark.
Open the Plus sheet (Settings › Account, or any New button past a free limit) and tap Restore.
Plus is on the Apple or Google Play account signed in on the device. Sign in to the store with the account that bought it, then tap Restore again.
The free plan stamps a small watermark on photos, loops and videos. Plus removes it. The picture is the same otherwise.
Cloud sync needs a signed-in account and Plus. Tap Sync up on the first device, then Sync down on the second. Both are under Cloud copy on the Library tab in Settings.
Sync down never restores pieces you deleted on the device. Open a backup file for those.
On the old phone: Settings › Library › Back up everything. Save the .unflat file to a cloud drive.
On the new phone: open the file from the Files app or the file manager. Every fig, scene, pattern, set and clip comes in. Nothing already there is replaced.
With Plus, Sync up and Sync down do the same without a file.
On a phone or tablet, making a file opens the share sheet. Pick a place there: Files, a cloud drive, AirDrop or email. On the web, the file downloads.
.glb, .png and .lowpoly files only go one way. Keep your .fig files to keep working on a fig.
Settings › General › Sound: Sound effects and Music each have a check and a volume slider. Turn the check on and raise the slider.
Email [email protected] with the phone or tablet model, the app version and a screenshot of what you see. A person reads every message.
Not here? Every tool is in the docs, and the search reads all of it.