Crash notes

The Send crash notes setting is on the Help tab of the Settings window. It starts off. Turning it on lets the app send a crash note on its own when it hits an error it can’t handle.

A crash note has the app version, the screen you were on when it failed, the kind of error, its location in the code, and the time. The app sends at most three a session. It never includes your typed text, account details, project files, or device IDs. Turning the setting off stops all crash notes.

Report a bug

You send a bug report with Report a bug. Open it from the Settings window’s Help tab, or from the Help menu in the top bar of the home screen and editors (Report a bug…). It is also in the Help menu in Paint, the Pattern studio, the photo window, and the pattern sheet, and in the You row at the bottom of the Inbox.

The form has a box for the problem and the result you expected. Type them in and select Send. The report adds some details on its own. They include the sending app (the iOS app, the Android app, or the website, its version, the store build number in the iOS and Android apps, and an ID for that build of the code). They also include the screen you are on, the model’s name, the current look, the view size, your device and browser, your language and time zone, and recent errors. The report text leaves out screenshots and account details; signed-in reports are filed under the account so the answer can reach the Inbox. Copy report copies the full report text (your text plus the details) to the clipboard without sending it.

Signed-in reports open a support ticket and show: Sent. The answer is added to your inbox. The Inbox then shows Report received: followed by your text. When the report is answered, An answer to your report comes to the Inbox. Signed-out reports are sent with no name and show: Sent. If sending fails, the app opens your email app with the report already filled in.

For questions or other messages, the Settings window’s About tab has Contact us: write to [email protected], or select Email us or Contact page.